Hello Razer Support. I have a problem with my Razer Viper Ultimate cursor stuttering and signal drops both via dock and direct dongle. Wired mode works flawlessly. Mouse was purchased in 2023. I tried unistaling and reinstaling Synapse, changing connection from USB 3.0 to USB 2.0, etc. Nothing helped. Is there any solution or is the wireless module gone and I”m doomed to using a wire?
Question
VIPER ULTIMATE STUTE
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- Razer Support
Razer Viper Ultimate stuttering/disconnecting in wireless mode while working in wired mode usually indicates 2.4GHz interference, outdated firmware, or a faulty dongle. PM me your mouse's SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) so I can check if there’s any update we need to perform aside from the troubleshooting steps I’ll be giving you.
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SN is *************
I also updated the firmware. First uninstaled the Synapse, then removed the device from the Settings/Bluetooth & Devices/Devices. Restarted the PC and then updated firmware and freshly instaled the Synapse. That was the first step that i tried.
- Razer Support
Hi
I removed the serial number from this post for security reasons. Please PM me a copy of your receipt by uploading it to Google Drive or other file sharing platform so I can verify its warranty and exhaust our options for a possible replacement dongle. Thank you!
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