Viper Ultimate V2 dongle has stopped working | Razer Insider
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Question

Viper Ultimate V2 dongle has stopped working

  • September 14, 2026
  • 1 reply
  • 12 views

Was playing games yesterday in wireless mode and it started to disconnect and reconnect continually. I restarted the Synapse app but it still didn’t work. Reinstalled Synapse 4 and it still didn’t work. I’ve adjusted the power saving mode settings and idle settings and it still has the same issue. Tried multiple different USB Ports with the dock and the dongle and it still has the same issue. Can’t update firmware or anything because it just keeps disconnecting and reconnecting every second. Mouse works fine when wired. I have tried all and every troubleshooting method I could find online to no avail. Any help would be appreciated.

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1 Reply

Razer.ScarletRouge
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Hey there, ​@RaptorRumble 

I understand that your mouse continually disconnects and reconnects when used wirelessly. Could you please send me a PM along with the device's serial number so I can verify its details in our system?

Also, I'd like to confirm if the disconnection issue occur on all connection modes, or is it only happening when using the wireless connection? 

I look forward to your PM and reply. Thank you!



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