Viper V2 Pro Dongle | Razer Insider
Question

Viper V2 Pro Dongle

  • 1 May 2024
  • 1 reply
  • 34 views
Troubz_

My dongle for the viper v2 pro suddenly stopped working. The mouse works with the USB port but when I plug in the dongle, it connects for a few seconds then disconnects. I also mainly use the dongle in the wireless dock and have that plugged in. I tried the troubleshoot methods and checking for software updates and it still doesn’t want to work. Are they any other methods that would possible work to make my dongle responsive?

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1 Reply

Razer.Aero

Hi Troubz_,

I'm sorry to hear about your Razer Viper V2 Pro having a dongle connection issue. Was this working fine before? When did the issue start occurring? To further isolate the problem, please try to plug in your mouse to a different computer that doesn’t have Razer Synapse installed. Make sure that you are directly plugging in your device to a USB port on your PC and not to a USB hub. Also, try to re-pair the device using the USB HyperSpeed dongle utility here.  Should you have any other concerns, PM me your mouse serial number and proof of purchase so I can check for warranty validation. Save the shareable files via any online drive account listed here. Thanks!

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