viper v2 pro dongle keep disconnecting

Question

Himy razer viper  v2 pro dongle keep disconnecting recently specially and immediately when i’m playing game.when i use cable there is no problem with the mouse but when  connect it to my laptop with dongle and press the mouse keys the mouse’s light blink for 2-3 seconds but  no connection happen.even when i connect the dongle to dongle adaptor there is no responce and connection.also when my laptop or mouse go to sleep problems occure in the same way.i uninstall and reinstall the synapse 3 but still the same problems remain.please help me with these problems.for me it realy unexpected from razer.p.s:i live in iran.don’t know whether you have agency in iran or not.

Razer.sushi.boi · Answer

Hello there, @baseSapphireBlueeasy739!Are you using a USB hub? Try plugging it directly into your PC’s motherboard. You can also reinstall its drivers and update its firmware.If that didn’t do the trick, then shoot me a PM along with your mouse’s serial number so I can validate it and check for other workarounds.*Thread locked to curb conversation to PM.

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