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Question

viper v3 pro dongle

  • July 23, 2025
  • 1 reply
  • 84 views
aeroGhostWhitezone503

wont pair to my mouse

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • July 23, 2025

Hello aeroGhostWhitezone503,

I understand that your Razer Viper V3 Pro dongle won’t pair. To help isolate the issue, please follow these troubleshooting steps:

  1. Make sure your mouse battery is fully charged.

  2. Make sure wireless mode is ON or the mouse is switched to the correct wireless mode.

  3. Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.

  4. Update the Razer Viper V3 Pro firmware here.

  5. Download and run the Pairing Utility for your mouse.

  6. Check if a software is causing the issue by closing all Razer apps and software.

    Razer Synapse on the system tray

  7. If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.

  8. Test your mouse on another PC and verify if the issue still exists.

If none of these steps resolve the problem, please PM me with your mouse's serial number and proof of purchase so I can check for replacement options. You can save and share the necessary files via Google Drive. All the best!

*Thread locked to curb the conversation to PMs.

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