Viper v3 Pro dongle not working | Razer Insider
Skip to main content
Question

Viper v3 Pro dongle not working

  • April 1, 2025
  • 2 replies
  • 148 views

I just bought this Razer Viper V3 pro today. It worked well with cable but didn’t work with cable. I tried everything from community and forum but still doesn’t work. I tried Pairing utility but it only work with cable, dongle didn’t active. I have only 1 usb c cable so i can’t connect both of them to update new firmware. 

 

 

This topic has been closed for replies.

2 Replies

  • Author
  • Insider Mini
  • April 2, 2025

I just bought this Razer Viper V3 pro. It only worked with cable but didn’t work with cable. I tried everything from community and forum but still doesn’t work. I tried Pairing utility but it only work with cable, dongle didn’t active. I have only 1 usb c cable so i can’t connect both of them to update new firmware. 

 


Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • April 2, 2025

Hi Hyperskrrrr,

I’ve responded to your message. I understand that your Razer Viper V3 Pro isn't pairing with its dongle. Just to verify, are you using the HyperPolling dongle that comes with it? Have you tried testing the device on another PC? Are you using a USB hub? Please make sure to update your device firmware here. If you need further help, send me a PM with your device serial number and proof of purchase for warranty validation. Thanks!

​​​​​​​​​​​​​​*Thread locked to curb conversation to PM.