viper v3 pro not charging but dropping Instead | Razer Insider
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Question

viper v3 pro not charging but dropping Instead

  • July 20, 2024
  • 1 reply
  • 229 views
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I have recently bought a Viper V3 pro and it's not charging. I left my house with the mouse at 38% and when I'm back, it flashes red light and it was 0%

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • July 23, 2024

    Hey SuperCattyDoggo,

    I’m here to help. I understand that your Razer Viper V3 Pro not charging. To resolced this issue, kindly perform the steps below:

    1. Make sure that the device is plugged in directly to a PC and not a USB hub.
    2. Use the original cable that comes with it and ensure that the cable is fully seated.
    3. Ensure to update your Razer Viper V3 Pro firmware.
    4. Test the mouse with a different system without Synapse if applicable.


    If the steps didn’t work, please PM me your mouse serial number and proof of purchase so I can check for warranty options. Save the shareable file via Google Drive listed here. Thanks you!

     

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