My Viper v3 pro randomly died last night, ít ran out of battery and refuses to charge up when the cable is plugged, í checked the ports they all work, the cable also work, í cleaned up the mouse port but it still doesn’t charge.. the led is not turning on, there’s no sound cue when the cable is plugged in the mouse, but there is one when it’s plugged in the dongle. Razer synapse says “Device switched off” holding on the power button doesnt do anything. Please help the mouse isn’t even a year old :/
Viper V3 Pro not charging or turning on.
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- Razer Support
Hey there,
I understand that you're having a battery issues with your Razer Viper V3 Pro. Please try these troubleshooting steps on this link to help resolve the issue.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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