I bought this mouse about less than 2 months ago and I was enjoying the time using it. Until one day I came to my pc and noticed that my cursor wasnt moving. I checked my dongle and it wasnt lit up, so I restarted my pc but that did not fix it. So I then shut it down and waited an hour or 2 for it to rest. I booted my pc up and left for a bit. Then I came back and saw that the dongle was lit and it was working again.
2nd time this happened was a day ago when I woke up and saw that the dongle was not on again and I couldn’t move my cursor. I did all the trouble shooting I could while keeping some in fear of making the situation worse.
When I connect the USB-C to the dongle it connects to the PC but is not recognized by the Synapse app and therefore Is not working.
When I connect the USB-C directly into the mouse the PC does not make a sound, that indicates it’s connected.
So I am here waiting and searching for help.
A hasty and helpful response would be much appreciated.
