Volume knob not working on my Blackshark 2 pro that I just got yesterday. I am only able to adjust volume via computer volume control or vide volume control. I cant contact support when give the option to chat I enter my info but does not go thru the chat window has been showing disconnected. I tried all last night and same thing this evening. Any one let me know how I can contact support. Amazon will not let me return it without paying shipping
Question
Volume knob not working on my Blackshark 2 pro
- Razer Support
Hey
Let me check on your headset. Can you uninstall your headset drivers by following the steps below and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the volume knob issue you're currently experiencing.
- Open the "Device Manager".
- Expand "Audio inputs and outputs".
- Right-click the headset and select "Uninstall device".
- Restart the computer to fully remove the drivers. They will automatically reinstall upon restart.
*Thread locked to curb conversation to PM.
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