This translates as:
Even though I have Razer gold, I can't get VPN, it says there is a problem.
 

Hello CITRINEDesiresolo483,

It looks like you’re having an issue with your Razer Gold account. I suggest you submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. If you need additional assistance, please PM me and continue communicating in English so I can better assist you. All the best!