hey so as title states im having an issue with the dongle, ive completely cleaned my computer of all drivers related to peripherals uninstalled 5 times and reinstalled ive also not installed synapse and had it fail each time i get the yellow ! in device managers above the dongle part im fairly certain and mouse stops working via wireless, works normally when connected ive tryed about every fix i can find any one got a suggestion?, the dumb thing is ill completely remove all trace of razer (program data and registry) and HID mice restart and itll work but then at any given time itll fail again and if i try to take the product back they are just ganna say nothing wrong with it thanks in advance.
i have zero other bluetooth or wireless devices nothing using bluetooth in this room or in my house never had an issue with any other device ive owned, ive update all chipsets and my system is completely stable.
ive plugged it into my second pc twice to test once it worked once it didnt. i dont really wanna start installing razer software onto that pc as this is proving a very distateful experience
also tryed firmware update. and running with out installing synapse eventually it fails ive had one time when i just unplugged and re plugged and it worked most of the time ive been having to completely remove HiD and restart. cheers
i9 9900k @5-4.8
mpg z390 gaming edge ac
rtx 2070 super
- System
- Provider
[ Name] Microsoft-Windows-Kernel-PnP
[ Guid] {9c205a39-1250-487d-abd7-e831c6290539}
EventID 411
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x4000000000000000
- TimeCreated
[ SystemTime] 2020-10-17T01:44:46.332276300Z
EventRecordID 2572
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8672
Channel Microsoft-Windows-Kernel-PnP/Configuration
Computer DESKTOP-UB49DVE
- Security
[ UserID] S-1-5-18
- EventData
DeviceInstanceId USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001
DriverName oem3.inf
ClassGuid {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
ServiceName HidUsb
LowerFilters RzDev_007a
UpperFilters
Problem 0xa
Status 0xc000001d
Page 1 / 1
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 17/10/2020 8:25:43 AM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-UB49DVE
Description:
Device USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001 had a problem starting.
Driver Name: input.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: HidUsb
Lower Filters:
Upper Filters:
Problem: 0xA
Problem Status: 0x80000022
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-10-17T00:25:43.439339400Z" />
<EventRecordID>2495</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="3860" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-UB49DVE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001</Data>
<Data Name="DriverName">input.inf</Data>
<Data Name="ClassGuid">{745a17a0-74d3-11d0-b6fe-00a0c90f57da}</Data>
<Data Name="ServiceName">HidUsb</Data>
<Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0xa</Data>
<Data Name="Status">0x80000022</Data>
</EventData>
</Event>
Source: Microsoft-Windows-Kernel-PnP
Date: 17/10/2020 8:25:43 AM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-UB49DVE
Description:
Device USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001 had a problem starting.
Driver Name: input.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: HidUsb
Lower Filters:
Upper Filters:
Problem: 0xA
Problem Status: 0x80000022
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-10-17T00:25:43.439339400Z" />
<EventRecordID>2495</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="3860" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-UB49DVE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001</Data>
<Data Name="DriverName">input.inf</Data>
<Data Name="ClassGuid">{745a17a0-74d3-11d0-b6fe-00a0c90f57da}</Data>
<Data Name="ServiceName">HidUsb</Data>
<Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0xa</Data>
<Data Name="Status">0x80000022</Data>
</EventData>
</Event>
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 16/10/2020 9:57:01 PM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-UB49DVE
Description:
Device USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001 had a problem starting.
Driver Name: oem58.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: HidUsb
Lower Filters: RzDev_007a
Upper Filters:
Problem: 0xA
Problem Status: 0x80000022
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-10-16T13:57:01.501597600Z" />
<EventRecordID>2146</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="19660" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-UB49DVE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001</Data>
<Data Name="DriverName">oem58.inf</Data>
<Data Name="ClassGuid">{745a17a0-74d3-11d0-b6fe-00a0c90f57da}</Data>
<Data Name="ServiceName">HidUsb</Data>
<Data Name="LowerFilters">RzDev_007a</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0xa</Data>
<Data Name="Status">0x80000022</Data>
</EventData>
</Event>
Source: Microsoft-Windows-Kernel-PnP
Date: 16/10/2020 9:57:01 PM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-UB49DVE
Description:
Device USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001 had a problem starting.
Driver Name: oem58.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: HidUsb
Lower Filters: RzDev_007a
Upper Filters:
Problem: 0xA
Problem Status: 0x80000022
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-10-16T13:57:01.501597600Z" />
<EventRecordID>2146</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="19660" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-UB49DVE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001</Data>
<Data Name="DriverName">oem58.inf</Data>
<Data Name="ClassGuid">{745a17a0-74d3-11d0-b6fe-00a0c90f57da}</Data>
<Data Name="ServiceName">HidUsb</Data>
<Data Name="LowerFilters">RzDev_007a</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0xa</Data>
<Data Name="Status">0x80000022</Data>
</EventData>
</Event>
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