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Question

warranty

  • September 15, 2026
  • 2 replies
  • 6 views

Hello! I was told a while ago that my product was covered under warranty and that it would be a free fix. However I then had a kid and also moved to a new apartment. Needless to say I’ve been a little distracted and therefore my products shipping has been delayed. Where do I send my product for repair/replacement? Serial number: (*removed by moderator)

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2 Replies

NELiXERY1738
  • NELiXERY1738
  • Insider
  • September 15, 2026

Firstly remove the serial number from this public forum.

Secondly congrats on the kid.

Now raise a support ticket with that serial number, old details and new details. Good luck.

Bleeding green since 2014
Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • September 15, 2026

Hello ​@killerwhale0042,

I understand that you already have a previous case with our Support Team. Can you send me a PM with your case number or email address that you provided so I can verify it in our system and check the details?


*Thread locked to curb conversation to PM. 

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