Hello,
I have a broken headset that is still under warranty and I am directed to the Razer Support page to contact them for an RMA. When I get to that page and validate my serial # and it show’s my device is still under warranty, I am directed to a chat page that does not work. The chat button is greyed out and there is nothing that can be done. No email or phone # either to contact support.
Can someone assist from support team?
Thank you.
Hey there,
Thank you for sharing your concern here. You can submit a support ticket here: https://mysupport.razer.com/app/warranty-support. Once there, navigate to "Contact Razer Support," then select "PC Products," followed by "Peripherals," and finally enter your device's serial number.
Alternatively, if you prefer, I can create a ticket for you and forward it to the relevant team for further assistance. Please let me know via PM how you would like to proceed. Thank you!
*Thread locked to curb conversation to PM.
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