I want to ask about the fact that my Razer Deathadder Essential mouse had a cursor problem before, and then I got the new mouse under the warranty. So now that the mouse also has the same problem, can the mouse also claim the warranty?
Question
Warranty for mouse
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- Razer Support
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JADEhitHonoluluBlue737 wrote:
I want to ask about the fact that my Razer Deathadder Essential mouse had a cursor problem before, and then I got the new mouse under the warranty. So now that the mouse also has the same problem, can the mouse also claim the warranty?
Hello JADEhitHonoluluBlue737,
Yes, you can request a replacement as long as the device is within warranty from the date you purchased it. Please try to troubleshoot from this article. If the same issue persists, PM me with the device serial number and your email address so I can initiate a new ticket on your behalf. All the best!
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