I bought a Razor Orochi V2 last year (January), but recently the scroll wheel stopped working. From what I understand the warranty is for two years, but I can't start the process because it doesn't recognize the order number (purchased on Amazon France), what should I do?
Question
Warranty France
+1Purchased directly from Amazon? Or 3rd party seller at amazon?
If the 1st: contact Razer Support directly via: https://mysupport.razer.com/app/warranty-support/ (you just have to type your serial number from the mouse and use chat or submit a case).
If 3rd party seller on Amazon - then you might contact the seller directly to start RMA process.
Purchased directly from Amazon? Or 3rd party seller at amazon?
If the 1st: contact Razer Support directly via: https://mysupport.razer.com/app/warranty-support/ (you just have to type your serial number from the mouse and use chat or submit a case).
If 3rd party seller on Amazon - then you might contact the seller directly to start RMA process.
Thank you again for you reply, I get in touch with Amazon but didn’t worked for me because of amazon policies. Long story short, when i bought the mouse i received the package in perfect condition but the product box was completely destroyed and without the battery. I contacted them for a refund and they gave me a gift voucher to buy the battery. This shows in their system that I used the product warranty, I returned the product to amazon and received a reply that no exchange will be made or warranty activated. Thank you for your help!
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.