How do I get a repair / replacement for the side clips on the headband of my Kraken V3 Pro? I’ve had them for about a year and a half and all of the sudden the one side piece cracked and started falling apart.
Question
Warranty repair / replacement for Kraken V3 Pro
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- Razer Support
Hey there, Totenglocke!
I understand that you are having issues with your Razer Kraken V3 Pro. No worries, let me help you! Could you please send me a PM together with your answers to the questions below so I can properly isolate the issue?
1. Were there any incidents for your headset prior to the issue? i.e. dropped, accidental pull while standing up etc.
2. Did you happen to use more force than usual when removing the headset?
3. Were there any incidents of pulling or tugging the headsets making it stretch beyond its limit?
Also, please send me a PM along with your device's serial number and proof of purchase so I can check its warranty details for a possible warranty claim.
I am looking forward to your response! Thanks!
*Thread locked to curb conversation to PM.
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