Warranty Services after amazon purchase?

Question

On the forum it sais Amazon purchases are honoured for warranty services under the post “Razer Warranty Not Honored for Amazon Reseller”. As I understand it, and could be wrong, the post implied warranty services are not honoured for amazon, but the dev post claimed they were. This leads me to my issue. I Purchased an Amazon Wolverine Ultimate controller from amazon 8 months ago. I can provide proof of purchase. When I contacted amazon they said warranty services were 6 months, and since I was out of warranty I was out of luck, but when I looked it up on your website, it said warranty services last a year from date of purchase. Does this include from amazon, or is this case-by-case? Because when I enter my controller’s serial number into the warranty service it said it is no longer available, even though the date of purchase from amazon was June 19th 2023 (8 months exactly). If needed, the serial number is (Removed for security purposes) My issue is a shoulder controller button I need has stopped working, and I was wondering if I can get warranty support to fix it? If you can help, let me know where to provide proof of purchase and I will.Thank you.

Razer.Aero · Answer

On the forum it sais Amazon purchases are honoured for warranty services under the post “Razer Warranty Not Honored for Amazon Reseller”. As I understand it, and could be wrong, the post implied warranty services are not honoured for amazon, but the dev post claimed they were. This leads me to my issue.I Purchased an Amazon Wolverine Ultimate controller from amazon 8 months ago. I can provide proof of purchase. When I contacted amazon they said warranty services were 6 months, and since I was out of warranty I was out of luck, but when I looked it up on your website, it said warranty services last a year from date of purchase. Does this include from amazon, or is this case-by-case? Because when I enter my controller’s serial number into the warranty service it said it is no longer available, even though the date of purchase from amazon was June 19th 2023 (8 months exactly).If needed, the serial number isPM2218C02913362My issue is a shoulder controller button I need has stopped working, and I was wondering if I can get warranty support to fix it? If you can help, let me know where to provide proof of purchase and I will.Thank you.HiMayaBluebicyclefirst188,I’m here to help. Please PM me with your Razer Wolverine Ultimate’s proof of purchase. I can use that to verify your device warranty. Here are the steps on how you can download the PDF file on Amazon:Go to Your Orders.Click View Order Details next to the order.Click View or Print Invoice at the top of the order summary.Click your browser's Print button.Change the option to Save as PDF.Save the shareable files via any online drive account listedhere.*Thread locked to curb the conversation to PMs.

Sign up

Log in with Razer ID to create new threads and earn badges.

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

Scanning file for viruses.

This file cannot be downloaded