I’m having some trouble with my Blackshark V2 headset, so I tried to contact support through the Razer website. It asked me to enter the serial number for the device and I did but it said that “We are unable to locate your serial number in our database.” I verified that I entered the number in correctly but I am still having the same issue.
Question
We are unable to locate your serial number in our database.
This topic has been closed for replies.
- Razer Support
- 1914 replies
Hello there,
Thanks for letting us know about this. Please send me a message via PM along with your headset’s serial number so I can validate it in our system. Looking forward to your response!
*Thread locked to curb conversation to PM.
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