I purchased the Razer Blackshark V2 Pro (2023) headset about a year and a half ago. For the past two or three months, I've been experiencing issues with the headset's speakers. I entered the serial number on the website to check if my headset is under warranty and received an error message saying, "We are unable to locate your serial number in our database.." What should I do?
Question
We are unable to locate your serial number in our database
This topic has been closed for replies.
- Razer Support
Hey there,
I understand that you are having issues with your Blackshark V2 Pro (2023). Please send me a PM together with your device’s serial number and a screenshot of the error message that you encountered when entering the serial number.
*Thread locked to curb conversation to PM.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.