webcam/mic issues?? | Razer Insider
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webcam/mic issues??

I have been reading a lot of articles and sites and videos where people are having issues with there webcam/mic on there razer blade 15s, just stops working and they say there is no fix. i have not had this issue (knock on wood) but has anyone here had it happen to them??
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5 Replies

W
Hey

I had this issue with my 2018 Advance model, Razer kindly sorted me with an RMA to get it sorted. Just got the laptop back yesterday (26/05/2020). They swapped the screen over and now the camera and mic works fine. But they did change my 144Hz screen for a 60Hz one.. which is a real let down.. Have to see how they can sort that!
P
WaffleTap
Hey

I had this issue with my 2018 Advance model, Razer kindly sorted me with an RMA to get it sorted. Just got the laptop back yesterday (26/05/2020). They swapped the screen over and now the camera and mic works fine. But they did change my 144Hz screen for a 60Hz one.. which is a real let down.. Have to see how they can sort that!

that sucks, ya my razer blade 15 advanced mercury white model is a 2019 year make. i just found out the 2019 models did not have the webcam issue. if i were you id call razer and ask them why they short handed you on your screen. they will probably make it right.
P
WaffleTap
Hey

I had this issue with my 2018 Advance model, Razer kindly sorted me with an RMA to get it sorted. Just got the laptop back yesterday (26/05/2020). They swapped the screen over and now the camera and mic works fine. But they did change my 144Hz screen for a 60Hz one.. which is a real let down.. Have to see how they can sort that!

also, what are the specs on your razer??
W
I've messaged them with the information, have to wait and see what comes back from them.

As for specs:
Full HD 144Hz
GTX 1060 Max-Q
512 SSD
i7-8750H 2.20Ghz
16GB RAM

I use it with a Core X and a RTX 2070 Super 👌
P
WaffleTap
I've messaged them with the information, have to wait and see what comes back from them.

As for specs:
Full HD 144Hz
GTX 1060 Max-Q
512 SSD
i7-8750H 2.20Ghz
16GB RAM

I use it with a Core X and a RTX 2070 Super 👌

thats cool, cause the 1060 max q is a weak card. my razer has the rtx 2070.
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