Webcam not found Razer Blade 15 (2018) | Razer Insider

Webcam not found Razer Blade 15 (2018)

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P
I am desperate to resolve no camera found in device manage and no mic. rz09-02386. Faced with teaching senior students from home means a solution is imperative. Have already contacted support chat and as result updated windows, all drivers, firmware, bios...but still having the same issues except now with bios at v1.08, my laptop gets really hot. C'mon razor, we need a solution that works. Do I really have to go and buy an external mic and webcam for my laptop which has these features built-in????
Razer.Speedcr0ss
Userlevel 7
PJHerman
Like all the other posts on this feed, my Razer 15 Advanced 2018 laptop camera is disabled. It does not show up anywhere on the Device Manager, I get this error code from Windows "0xA00F4244<NocamerasAreAttached".

This a real problem trying to work remotely. Is this driver problem? How do I fix this issue?


Hi PJHerman! Thanks for sharing your Razer Blade 15's concern on this thread! Our support team is currently investigating the laptop's odd behavior. I can provide a suggestion to isolate/resolve the issue.

Hey everyone! Please check the following:

a. The camera driver is not present in any category on Device Manager after updating the laptop from Windows and Razer Synapse updates.
c. The issue has been replicated after putting the laptop on Safe Mode or by creating another local Windows user account.
d. The issue persists after reverting the laptop's operating system to its factory state.

If the list above sufficed your situation, please contact our Support Team or send me a PM so I can create a case number and escalate the laptop's concern.
A
I've been struggling with the same issues regarding the mic and camera not functioning and not even listed in Device Manager. I already discussed with razer support two weeks ago which didn't really help since the only self-repair option the person gave me was doing recovery from an earlier restore point. I did two of them and also recently performed multiple factory full resets hoping this might solve the issue. But no, even in safe mode, no. I've gone to every possible informatician or geek forums and have tried everything i was able to do. So i now come to you to report my case, since you've been concerned by the scale this issue has taken, among the razer blade 15 community. Hoping you'll soon find the source of this issue and you'll have a solution for us in this special time of sanitary covid crisis, where we all rely on built-in webcam and microphone.
P
Razer.SpeedCr0ss

Hi PJHerman! Thanks for sharing your Razer Blade 15's concern on this thread! Our support team is currently investigating the laptop's odd behavior. I can provide a suggestion to isolate/resolve the issue.

Hey everyone! Please check the following:

a. The camera driver is not present in any category on Device Manager after updating the laptop from Windows and Razer Synapse updates.
c. The issue has been replicated after putting the laptop on Safe Mode or by creating another local Windows user account.
d. The issue persists after reverting the laptop's operating system to its factory state.

If the list above sufficed your situation, please contact our Support Team or send me a PM so I can create a case number and escalate the laptop's concern.

I have:
- checked and the camera is not anywhere in device manager.
- the issue is the same in safe mode.
- created a new local account and have the same problem.
I have backed up the laptop and will do a complete restore to factory settings. Lots of programs to reload though so hours of work ahead.
P
pointcool339
I have:
- checked and the camera is not anywhere in device manager.
- the issue is the same in safe mode.
- created a new local account and have the same problem.
I have backed up the laptop and will do a complete restore to factory settings. Lots of programs to reload though so hours of work ahead.

I have also reset to factory defaults but still no camera and no mic working. I am desperate for help as I am online teaching.
M
I have the same issue please help
P
Dear Razer, this does not seem like an 'unusual' problem. I have found countless examples of exactly the same problem and error code for the camera. Is there a quick fix for this problem- mic and cam not working? It seems weird that with a factory reset, my laptop cannot see the camera t all. It sounds like the camera is dead..and microphone too. My laptop also seems to be running much hotter than normal and does hibernate when the lid is closed. I am sitting here with minimal happening but the fan is going really hard. Is the bios update 1.08 bad?
I am in Australia so dropping my laptop in for a look is impossible. I need it for my job.
B
I agree... For a 1k+ laptop, Razer should have done a much better job with the reliability of their devices... We are paying premium so either do your job well or give us our money back!!! PLEASE FIX THIS SH*T... literally tried anything, this is not an isolated case, we all have this issue! Temperatures are higher, even with an external cooling pad, microphone gave up, camera not detected... what the f*ck Razer??
Razer.Speedcr0ss
Userlevel 7
Hi everyone! Thanks for sharing all your observations after following the suggested steps that the Support team and I provided. I understand how inconvenient to have a laptop with a camera and a microphone that is not working. I am asking for everyone's patience regarding this concern. I've cascaded the Razer Blade 15's concern to the team and waiting for an update. Please help me gather details from your laptop so I can send a report and help the investigation. Send me the following:

a. Screenshot/Photo of device Manager showing the missing camera driver. Please check the webcam driver under Imaging devices or Sound, video and game controllers too.

b. Screenshot/Photo of device manager for microphone under "Sound, video and game controllers" and Sound properties in the system tray.

c. Photo of BIOS main tab

d. Screenshot of System Information (Press Windows Key+R on your keyboard. Inside the Run dialog box, type “msinfo32.exe”)

e. Screenshot of your Windows Update history

f. Razer Synapse version:

g. Have you performed Windows System Restore or Razer Blade's factory reset? (Yes or No):

Note:

Please save the files in your Google Drive or another online drive account then send the link via PM. I'll pick it up from there.
D
Got the same Issue. Checked everything and still cant fix
B
I have the same issue, the camera was working but now it is not

Seems like a hardware problem with camera

I have linux and I see the following errors in dmesg (two different logs as sometimes it can go a little bit further and sometimes it simply gives up):

//One log going further:
Apr 1 12:28:28 localhost kernel: [ 2.624043] usb 1-7: new high-speed USB device number 3 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 2.752417] usb 1-7: device descriptor read/64, error -71
Apr 1 12:28:28 localhost kernel: [ 2.988372] usb 1-7: device descriptor read/64, error -71
Apr 1 12:28:28 localhost kernel: [ 3.224262] usb 1-7: new high-speed USB device number 4 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 3.373793] usb 1-7: device descriptor read/all, error -32
Apr 1 12:28:28 localhost kernel: [ 3.373881] usb usb1-port7: attempt power cycle
Apr 1 12:28:28 localhost kernel: [ 3.710792] Console: switching to colour frame buffer device 240x67
Apr 1 12:28:28 localhost kernel: [ 3.721425] i915 0000:00:02.0: fb0: inteldrmfb frame buffer device
Apr 1 12:28:28 localhost kernel: [ 4.024247] usb 1-7: new high-speed USB device number 5 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 4.024436] usb 1-7: Device not responding to setup address.
Apr 1 12:28:28 localhost kernel: [ 4.256204] usb 1-7: device descriptor read/all, error -71
Apr 1 12:28:28 localhost kernel: [ 4.384072] usb 1-7: new high-speed USB device number 6 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 4.410199] usb 1-7: unable to read config index 0 descriptor/start: -32
Apr 1 12:28:28 localhost kernel: [ 4.410202] usb 1-7: chopping to 0 config(s)
Apr 1 12:28:28 localhost kernel: [ 4.413616] usb 1-7: New USB device found, idVendor=1bcf, idProduct=2c9a, bcdDevice= 0.06
Apr 1 12:28:28 localhost kernel: [ 4.413621] usb 1-7: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Apr 1 12:28:28 localhost kernel: [ 4.413624] usb 1-7: Product: USB Camera
Apr 1 12:28:28 localhost kernel: [ 4.413908] usb 1-7: no configuration chosen from 0 choices


//different case where it doesn't even detect the device id:
Apr 1 12:28:28 localhost kernel: [ 2.624043] usb 1-7: new high-speed USB device number 3 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 2.752417] usb 1-7: device descriptor read/64, error -71
Apr 1 12:28:28 localhost kernel: [ 2.988372] usb 1-7: device descriptor read/64, error -71
Apr 1 12:28:28 localhost kernel: [ 3.224262] usb 1-7: new high-speed USB device number 4 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 3.373793] usb 1-7: device descriptor read/all, error -32
Apr 1 12:28:28 localhost kernel: [ 3.373881] usb usb1-port7: attempt power cycle
Apr 1 12:28:28 localhost kernel: [ 4.024247] usb 1-7: new high-speed USB device number 5 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 4.024436] usb 1-7: Device not responding to setup address.
Apr 1 12:28:28 localhost kernel: [ 4.256204] usb 1-7: device descriptor read/all, error -71
Apr 1 12:28:28 localhost kernel: [ 4.384072] usb 1-7: new high-speed USB device number 6 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 4.410199] usb 1-7: unable to read config index 0 descriptor/start: -32
Apr 1 12:28:28 localhost kernel: [ 4.410202] usb 1-7: chopping to 0 config(s)
Apr 1 12:28:28 localhost kernel: [ 4.413616] usb 1-7: New USB device found, idVendor=1bcf, idProduct=2c9a, bcdDevice= 0.06
Apr 1 12:28:28 localhost kernel: [ 4.413621] usb 1-7: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Apr 1 12:28:28 localhost kernel: [ 4.413624] usb 1-7: Product: USB Camera
Apr 1 12:28:28 localhost kernel: [ 4.413908] usb 1-7: no configuration chosen from 0 choices
Razer.Speedcr0ss
Userlevel 7
br0x.pl
I have the same issue, the camera was working but now it is not

Seems like a hardware problem with camera

I have linux and I see the following errors in dmesg (two different logs as sometimes it can go a little bit further and sometimes it simply gives up):

//One log going further:
Apr 1 12:28:28 localhost kernel: [ 2.624043] usb 1-7: new high-speed USB device number 3 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 2.752417] usb 1-7: device descriptor read/64, error -71
Apr 1 12:28:28 localhost kernel: [ 2.988372] usb 1-7: device descriptor read/64, error -71
Apr 1 12:28:28 localhost kernel: [ 3.224262] usb 1-7: new high-speed USB device number 4 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 3.373793] usb 1-7: device descriptor read/all, error -32
Apr 1 12:28:28 localhost kernel: [ 3.373881] usb usb1-port7: attempt power cycle
Apr 1 12:28:28 localhost kernel: [ 3.710792] Console: switching to colour frame buffer device 240x67
Apr 1 12:28:28 localhost kernel: [ 3.721425] i915 0000:00:02.0: fb0: inteldrmfb frame buffer device
Apr 1 12:28:28 localhost kernel: [ 4.024247] usb 1-7: new high-speed USB device number 5 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 4.024436] usb 1-7: Device not responding to setup address.
Apr 1 12:28:28 localhost kernel: [ 4.256204] usb 1-7: device descriptor read/all, error -71
Apr 1 12:28:28 localhost kernel: [ 4.384072] usb 1-7: new high-speed USB device number 6 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 4.410199] usb 1-7: unable to read config index 0 descriptor/start: -32
Apr 1 12:28:28 localhost kernel: [ 4.410202] usb 1-7: chopping to 0 config(s)
Apr 1 12:28:28 localhost kernel: [ 4.413616] usb 1-7: New USB device found, idVendor=1bcf, idProduct=2c9a, bcdDevice= 0.06
Apr 1 12:28:28 localhost kernel: [ 4.413621] usb 1-7: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Apr 1 12:28:28 localhost kernel: [ 4.413624] usb 1-7: Product: USB Camera
Apr 1 12:28:28 localhost kernel: [ 4.413908] usb 1-7: no configuration chosen from 0 choices


//different case where it doesn't even detect the device id:
Apr 1 12:28:28 localhost kernel: [ 2.624043] usb 1-7: new high-speed USB device number 3 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 2.752417] usb 1-7: device descriptor read/64, error -71
Apr 1 12:28:28 localhost kernel: [ 2.988372] usb 1-7: device descriptor read/64, error -71
Apr 1 12:28:28 localhost kernel: [ 3.224262] usb 1-7: new high-speed USB device number 4 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 3.373793] usb 1-7: device descriptor read/all, error -32
Apr 1 12:28:28 localhost kernel: [ 3.373881] usb usb1-port7: attempt power cycle
Apr 1 12:28:28 localhost kernel: [ 4.024247] usb 1-7: new high-speed USB device number 5 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 4.024436] usb 1-7: Device not responding to setup address.
Apr 1 12:28:28 localhost kernel: [ 4.256204] usb 1-7: device descriptor read/all, error -71
Apr 1 12:28:28 localhost kernel: [ 4.384072] usb 1-7: new high-speed USB device number 6 using xhci_hcd
Apr 1 12:28:28 localhost kernel: [ 4.410199] usb 1-7: unable to read config index 0 descriptor/start: -32
Apr 1 12:28:28 localhost kernel: [ 4.410202] usb 1-7: chopping to 0 config(s)
Apr 1 12:28:28 localhost kernel: [ 4.413616] usb 1-7: New USB device found, idVendor=1bcf, idProduct=2c9a, bcdDevice= 0.06
Apr 1 12:28:28 localhost kernel: [ 4.413621] usb 1-7: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Apr 1 12:28:28 localhost kernel: [ 4.413624] usb 1-7: Product: USB Camera
Apr 1 12:28:28 localhost kernel: [ 4.413908] usb 1-7: no configuration chosen from 0 choices


Did you set a dual boot in your Razer Blade 15? Please refer to my post above and send me a PM.

Hi DIACS! Send me a PM too.
D
I've the same issue.. No idea how to fix it.
B
Razer.SpeedCr0ss
Did you set a dual boot in your Razer Blade 15? Please refer to my post above and send me a PM.

Hi DIACS! Send me a PM too.



No dual boot - I'm booting just Linux. But I have the windows system backup somewhere..

I will send you the equivalents in linux for a-d, but I will not give you e and f as no windows here..
M
I also need help with my camera (same issues): it starts with flickering of the camera when it wasn't plugged in, now it doesn't detect the camera/webcam at all.
I have also updated my bios to no avail.
Purchased this in April 15, 2019, please help fix ...
Razer.Speedcr0ss
Userlevel 7
mintymint90
I also need help with my camera (same issues): it starts with flickering of the camera when it wasn't plugged in, now it doesn't detect the camera/webcam at all.
I have also updated my bios to no avail.
Purchased this in April 15, 2019, please help fix ...


Hey there! Thanks for posting your concern here. Please send me a PM together with your laptop's serial number. Let's continue from there.
W
Hi, has anyone found that reinstalling windows has made any difference? I don't want to do this as my laptop is critical to my working from home at the moment i do not want to risk anything.

It's starting to sound more and more like hardware compatibility issues. Unless anyone has had a fix from the above or PM'd advice...
F
Hi, i have the same problem 😕 I get the NoCamerasAreAttached error in Camera applicatioan and cannot find any camera in device manager in windows 10. Newest drivers, BIOS.
F
Razer Blade advanced 2018. Same webcam problem.
I tried to install all last drivers on razer support section for blade15 with gtx 1070, also updated with 1.08 firmware, no way to have the wecam in device manager of win 10
R
I have the same issue as everyone else on this thread, anyone find a fix?
Rn if I open camera I get this error code: 0xA00F4244<NoCamerasAreAttached>
no camera is listed on the device manager
D
Razer.RedPanda
Hi there! Please PM me the serial number of your Blade. I'll take it from there.

Are you able to help me with my web cam error, I see no device in device manager, have loaded lattest bios and drivers but still nothing.
D
I do all steps mentioned on the PM , update the EC , try in safe mode and still nothing. I restore 1 week a go my laptop to factory settings and nothing.
Still the error 0xA00F4244<NoCamerasAreAttached> and no Microphone.
Seems this a massive Razer Issue.
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Sorry for the delayed response. The team is still communicating with our devs and currently investigating the Razer Blade 15 2018 Advanced model's odd concern. I would like to ask for your utmost patience and cooperation so the team can identify what's causing the issue. For those who just newly posted their concern here, please refer to the image below:

a. Screenshot/Photo of device Manager showing the missing camera driver. Please check the webcam driver under Imaging devices or Sound, video, and game controllers too.

b. Screenshot/Photo of device manager for microphone under "Sound, video and game controllers" and Sound properties in the system tray.

c. Photo of BIOS main tab

d. Screenshot of System Information (Press Windows Key+R on your keyboard. Inside the Run dialog box, type “msinfo32.exe”)

e. Screenshot of your Windows Update history

f. Razer Synapse version:

g. Have you performed Windows System Restore or Razer Blade's factory reset? (Yes or No):

Note:

Send me a PM or contact our Support Team by clicking this link. I'll wait for your message.
D
(*Removed photos/screenshots for security purposes.)


No, I did not reset anything.
D
dabeliew












No, I did not reset anything.



My imaging driver is not there. Is there anyway I can install the webcam driver?
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