Website submit button is not working for my serial number. Trying to open a hardware replacement claim for a DeathAdder V3 HyperSpeed.

Hey there, ​@KimiNoSensei 

I understand that your Razer DeathAdder V3 HyperSpeed is no longer charging wirelessly, with Razer Synapse showing that the battery is charging but remaining stuck at 0%.  Please try the troubleshooting steps on below to help resolve the issue:
 

• Verify Windows is up to date.

• Update the firmware on your mouse if it is on the list.

• Verify the mouse is fully charged (use new batteries or charge Lithium-Ion batteries for 30+ minutes).

• If charging via a mouse dock, clean the pogo pins and the mouse charging pins using a Q-tip and alcohol.

• Test your mouse on another PC and verify if the issue still exists.

If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number so I can check its details in our system and assist you further. Thank you!

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