Well I have had it with tech support - not here but through emails

They, at least 3 different people, keep sending me the same stupid emails stating my problem incorrectly and asking for a video. Gee wiz, a video of me pressing the Profile Button on the bottom of the mouse. I guess they can't picture me doing this without a video. One asks if my problem is the DPI switch, well no, it's the Profile switch. I had sent in the results of a log creation program and never received a response. I'll state the problem again, the Profile switch does not work when Synapse 3 is not running. Hence when Synapse 3 is running the Profile switch works. Synapse 3 shows my two profiles on the mouse, so I assume they are stored on the Basilisk v2 mouse correctly. I am now assuming that the profiles will not work on a different computer unless Synapse 3 is installed. Does anyone else have this problem?