Is this from your account? I edited the photo showing your case number (reference ticket number) for your security. Anyhow, I’ve seen that you have an open ticket with the Razer Gold Team. I’ve notified them so they can send you a follow-up message via email within 24-48 hours. Thanks for your understanding and cooperation. 

Thank you for editing the photo and notifying them for me 

You’re welcome! Feel free to send me a PM should you need additional assistance.