what is going on? no one from razer support team has replied my problem.

My razer blade 15 power adapter died the day before yesterday, I has been trying to contact razer from different platform and there are not a single reply!!! I have just purchased this product for like a month and it stopped working completely without proper power supply!!!!!!!!!! The support hotline automatically hang up my call every time. Is this even a company or just a trash party.