My previous mouse was the Razer Viper V3 Pro Faker Edition, and I never had any intermittent disconnection issues with it. But ever since I switched to the DeathAdder V4 Pro last week, it occasionally disconnects and reconnects during use. Sometimes it happens as often as once every five minutes.
Question
When I'm playing games, my Razer DeathAdder V4 Pro randomly disconnects for a second.
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- Razer Support
Hey there,
I understand that you're having a connection issues with your Razer DeathAdder V4 Pro. Could you please confirm if the issue occur with wired or wireless connection? What are the troubleshooting steps you have performed? Please try these troubleshooting steps on this link to help resolve the issue.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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