I just bought a Basilik V3 Pro today with hope of using 8000HZ poling rate. I installed latest firmware and everything else. I still cannot go more than 1000hz. This is a big disappointment.
Anyone know how to solve this problem?
I was too excited to use a better mouse, and now my dream shattered. WTF.
Hi
Thanks for bringing this concern to our attention. I absolutely understand your frustrations. Did you already try performing a clean installation of the Synapse app? If not yet, you can follow the steps here: https://mysupport.razer.com/app/answers/detail/a_id/1708/. If that didn’t help, please PM me the serial number so I can help you raise your concern with the relevant team for advanced resolution.
*Thread locked to curb conversation to PM.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
