When will Razer fix hyperpolling rate for Basilik V3 Pro? | Razer Insider
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Question

When will Razer fix hyperpolling rate for Basilik V3 Pro?

  • March 5, 2024
  • 1 reply
  • 11 views

I just bought a Basilik V3 Pro today with hope of using 8000HZ poling rate. I installed latest firmware and everything else. I still cannot go more than 1000hz. This is a big disappointment. 

 

Anyone know how to solve this problem? 

I was too excited to use a better mouse, and now my dream shattered. WTF. 

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1 Reply

Razer.Zionzedd

Hi @McCane_Zero,

 

Thanks for bringing this concern to our attention. I absolutely understand your frustrations. Did you already try performing a clean installation of the Synapse app? If not yet, you can follow the steps here: https://mysupport.razer.com/app/answers/detail/a_id/1708/. If that didn’t help, please PM me the serial number so I can help you raise your concern with the relevant team for advanced resolution.

 

*Thread locked to curb conversation to PM.


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