I just bought a Basilik V3 Pro today with hope of using 8000HZ poling rate. I installed latest firmware and everything else. I still cannot go more than 1000hz. This is a big disappointment.
Anyone know how to solve this problem?
I was too excited to use a better mouse, and now my dream shattered. WTF.
Hi
Thanks for bringing this concern to our attention. I absolutely understand your frustrations. Did you already try performing a clean installation of the Synapse app? If not yet, you can follow the steps here: https://mysupport.razer.com/app/answers/detail/a_id/1708/. If that didn’t help, please PM me the serial number so I can help you raise your concern with the relevant team for advanced resolution.
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