When you register a product, an error appears saying that the product is already registered

Question

I bought 5 headsets, and when I try to activate them, I get an error saying that the product is already registered, and I can't get the code for 7.1 sound.

Razer.ScarletRouge · Answer

​Hey there, ​@freshSunsetIOLITE371It seems like your device might be a counterfeit or re-boxed item. No worries, let me check it for you. Please send me a private message together with your device's serial number so I can check its details here in our system and assist you further. Thank you!*Thread locked to curb conversation to PM.

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