Where can i file a warranty claim? | Razer Insider
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Question

Where can i file a warranty claim?

  • September 13, 2026
  • 1 reply
  • 26 views
darens

My Razer Blackshark v2 Hyperspeed have connection problem with the dongle, when i plug in the dongle it shows usb device ( device descriptor requested failed) and I cant fix this problem can someone help me through this?

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1 Reply

Razer.ScarletRouge
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Hey there, ​@darens 

I understand that your Razer BlackShark V2 HyperSpeed is experiencing a connection issue with the wireless dongle. To help us narrow down the cause, could you please let me know:

1. Does the headset work properly when connected via USB cable?
2. Have there been any recent changes made to your system before the issue started?
3. Have you tested the dongle on another PC or USB port to see if it is detected there?

Additionally, please send me a PM along with the screenshot of the Device Manager error. You can upload the screenshot using this link and then send me the link once it’s uploaded. Thank you!



*Thread locked to curb conversation to PM. 

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