Where did the 7.1 THX surround sound from the Razer Nari Ultimate go in Razer Synapse 4? | Razer Insider
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Where did the 7.1 THX surround sound from the Razer Nari Ultimate go in Razer Synapse 4?

  • May 23, 2026
  • 2 replies
  • 23 views
Zacrutz

This is the most ridiculous joke. My Nari Ultimate headphones have had the 7.1 THX surround sound they used with the Razer Synapse 4 removed after a patch update. Normally, I could use it without an activation code because my headphones are worth $275.
Now they're just stupid 2.1 stereo headphones because I can't use my headphone and speaker serienumber to request activation codes for any of them:
Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.
Razer Nari Ultimate
Razer Kraken V3 HyperSense
Razer Leviathan V2
It's incredibly stupid to be told to buy the THX Spatial Audio software for $19.99.

    This topic has been closed for replies.

    2 Replies

    Lrbrownii
    • Lrbrownii
    • Insider
    • May 23, 2026

    This is the most ridiculous joke. My Nari Ultimate headphones have had the 7.1 THX surround sound they used with the Razer Synapse 4 removed after a patch update. Normally, I could use it without an activation code because my headphones are worth $275.
    Now they're just stupid 2.1 stereo headphones because I can't use my headphone and speaker serienumber to request activation codes for any of them:
    Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.
    Razer Nari Ultimate
    Razer Kraken V3 HyperSense
    Razer Leviathan V2
    It's incredibly stupid to be told to buy the THX Spatial Audio software for $19.99.

    What? This happened to the rest of users in late 2023. We were offered 50% off the app.

     

    The rest I agree with. It's appalling. We still struggle with games that do not allow selection of stereo vs surround and you will have a loss of center channel and rear channels.

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • May 26, 2026

    This is the most ridiculous joke. My Nari Ultimate headphones have had the 7.1 THX surround sound they used with the Razer Synapse 4 removed after a patch update. Normally, I could use it without an activation code because my headphones are worth $275.
    Now they're just stupid 2.1 stereo headphones because I can't use my headphone and speaker serienumber to request activation codes for any of them:
    Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.
    Razer Nari Ultimate
    Razer Kraken V3 HyperSense
    Razer Leviathan V2
    It's incredibly stupid to be told to buy the THX Spatial Audio software for $19.99.

    Hey Zacrutz,

    Please be informed that the Razer Nari Ultimate, comes with THX Spatial Audio via Razer Synapse, with no additional purchase required or activation code. Also, you do not need to buy the standalone THX Spatial Audio app to use THX Spatial Audio features that are bundled with Synapse for supported headsets. Please follow the configuration guide here: https://mysupport.razer.com/app/answers/detail/a_id/13209. I hope this helps!

    *Thread locked to curb the conversation to PMs.

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