Where do create a support ticket for a backpack? | Razer Insider
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Question

Where do create a support ticket for a backpack?

  • July 30, 2026
  • 1 reply
  • 17 views

I bought the 18" razer backpack less then 8 months ago and already 3 of the rubber handles on the zipper have broken off. I don't want a return cause I love the backpack I just want new zippers. I don't want to use just any old zipper. 

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • July 30, 2026

    Hi bizTeaRosegarden740,

    I’m really sorry to hear about the issues you’re having with your Razer backpack. It’s great to know you love it, and I’m here to help you!

    Could you please send me a PM with the following details? This will help me create a ticket on your behalf for the zipper replacement:


    Full Name:
    Email:
    Phone number:
    Street Address:
    City:
    State/Provinces:
    Postal/ZIP Code:
    Country:
    Product Name: 
    Product Code/Number:
    Product serial number: 
    Place of Purchase: (seller's website or physical store address)
    Date of purchase:
    Proof of purchase:
    Subscribed to Razer Care?: Yes/No

    I’m looking forward to helping you out!

    *Thread locked to curb the conversation to PMs.

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