why cant i get a phone number to speak to support

Hi cjhowk731,

I’m here to help. Please PM me with your device serial number, and tell me more about the issues you’re experiencing. This way, I can better understand your situation and look into possible solutions. I’d appreciate it if you could send a short video showcasing the problem for me to take a closer look. You can upload the sharable file to Google Drive. About your warranty concern, be informed that the keyboard has a 2-year hardware limited warranty. You may also visit Razer Warranty Policy for your reference. All the best!

*Thread locked to curb the conversation to PMs.