Why does Razer Synapse 3 or Razer Cortex not open? | Razer Insider
Skip to main content

Why does Razer Synapse 3 or Razer Cortex not open?

  • March 16, 2023
  • 1 reply
  • 44 views
C

I recently had an issue which required me to troubleshoot by uninstalling apps, one of which was Razer Cortex (which also uninstalled Synapse) .. upon re installation  neither Synapse 3 nor Razer Cortex open, I have tried running the program as admin, re installed it a few times, and even restarted my PC with no success.. I also wanted to hear from the community about potential solutions before I made a support ticket! 

Did this topic help you find an answer to your question?

1 Reply

A
  • Anonymous
  • 0 replies
  • March 16, 2023

Hey there!

 

Thank you for sharing your issue with us via this thread. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance. 

 

We sincerely apologize for the inconvenience this issue has caused you. Before we start could you please provide us with more details?

 

  • Could you share your Razer Cortex logs with us via PM? (You can go to my profile and click on the “SEND MESSAGE” button to send me a pm)
  • One thing we need to confirm. After reinstalling, when you run Razer Cortex and Razer Synapse as an admin, which of the following is your case?
    • The main UI did not show and nothing happened. 
    • The main UI shows, but you cannot login with your RazerID.
    • There is a black screen when you launch Razer Cortex and Razer Synapse. 
    • None of the above. Please share more info with us so we can further investigate it. 

We look forward to your reply soon. Truly appreciate your feedback and patience. 

 

Thank you!

 

Michelle

Reply


CookiesCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings