why does Synapse automatically change my wireless power saving settings to 0 minutes? when that isnt possible to do manually | Razer Insider
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why does Synapse automatically change my wireless power saving settings to 0 minutes? when that isnt possible to do manually

  • January 16, 2026
  • 3 replies
  • 51 views
I

Every once in awhile my mouse will randomly stop working and it’s because Synapse has turned my mouse to save power after 0 minutes of idle time. It will go idle while I’m actively moving the mouse because of this. When this happens I have to continuously plug my mouse in and out of my pc to hopefully get a long enough window to manually change the setting myself before the mouse turns back off. If it turns back off I’m unable to change the mouse’s settings as the window for my mouse disappears. I’ve looked into it online and haven’t found similar issues happening to others.if anyone could tell me why this is happening that’d be great

3 Replies

M
  • mike2467
  • Insider Mini
  • February 8, 2026

Synapse is bugged, it does a similar thing to my Joro keyboard where it either turns it off completely in power saving mode or turns off the lighting.

Opened a ticket 3 days ago and got the standard answer of “we’re aware and working on it”.

Unseen420
  • Unseen420
  • Insider Mini
  • March 3, 2026

I’m having a soimiliar issue where it’s stuck on “turn off if idle for” 3 minutes and every time i turn it back to 15 min, after a few minutes it’ll change back to 3 min on in its. very frusturating as im playing a game that i use both my mou se and controler for intermittently. Any tips?

M
  • mike2467
  • Insider Mini
  • March 3, 2026

I’m having a soimiliar issue where it’s stuck on “turn off if idle for” 3 minutes and every time i turn it back to 15 min, after a few minutes it’ll change back to 3 min on in its. very frusturating as im playing a game that i use both my mou se and controler for intermittently. Any tips?

My Joro keyboard does the same thing where the Dim light resets to 5 min and Power saving to 10. Whenever I play with a combination of mouse+key and controller I just set the joro to power saving by pressing Fn+Esc and that prevents it from disconnecting anymore.. the only downside is the light turns off but hey.. more battery life I guess… it’s actually been about 2 weeks since the last charge where under normal operation I would have to charge it twice a week.

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