why i cannot see my mouse on dashboard ,
Question
why i cannot see my mouse on dashboard
+1What model you have?
Have you tried USB other ports?
+1Post a photo of the bottom of your mouse (connected to PC ofc).
- Razer Support
Hey there,
I understand that you’re unable to see your mouse on the dashboard. Upon checking the serial number you provided in your post, it shows no record found in our system. This could be the reason why your device is not appearing on the dashboard. Would you mind double‑checking it for me to make sure there were no typos?
Alternatively, if it's easier, could you please send a PM along with the photo of your device clearly showing the serial number so I can take a closer look? You can upload the photo to your Google Drive and share the link here. Please make sure the sharing settings are set to “Anyone with the link can view.” Looking forward to your response. Thank you!
*Thread locked to curb conversation to PM.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.