why my goliathus extended glow weakens over time? | Razer Insider
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Question

why my goliathus extended glow weakens over time?

  • Nov 3, 2023 7:08 AM UTC
  • 6 replies
  • 1323 views
AlloyOrangelinktechno556

i have use the mouse pad for close to a year. around 8 months into use, i noticed the light intensity of the glow weakens. i didnt think much of it and simply increase the brightness under setting. now under max setting, only the small portion glows near the connector. 95% of the rest of the mat has almost no glow at all.

 

checking online gave me replies of many with same issue and seems theres no fix nor replacement for this. so it is normal and the lighting effect is basically one-off?

 

kindly advise.

6 Replies

rgbutt
  • rgbutt
  • Insider Mini
  • May 18, 2024 12:19 AM UTC

I am noticing the same issue with my mousepad. Sad to see no replies.

  • klarae2
  • Insider Mini
  • May 21, 2024 11:10 AM UTC

Please help

  • marshman97
  • Insider Mini
  • Jan 12, 2025 8:22 PM UTC

I also have the same problem only works a few inches around where the light source is at the usb block. never did anything to make this happen. its upsetting when you spend 100$ and its just out of the 1 warrantee.

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • Jan 13, 2025 6:22 AM UTC

Check if the light tube is not bent somewhere so could “block” most of the light coming from the light source.

dr.tone
  • dr.tone
  • Insider Mini
  • Nov 11, 2025 8:41 PM UTC

I own 2 of these pads and both fizzled out right around warranty expiration (1 year).  Razer support offered no help.  This is a faulty product and I was very disappointed that Razer blew me off, especially since i have been a “fan boy”, buying loads of their products.

MajorBoxberger

seems like Razer doesn´t really care and continues to sell this piece of useless product as long as it makes them a profit. Ofc I´m facing the same problem once the warranty expired. What kind of customer service is this Razer? 
I´ve only experienced this kind of service when ordering on Alibaba.

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