Hi leetRegaliaweb062,

l’m here to help. To isolate the issue, please try to perform the steps here. If the same problem persist, PM me the headset serial number and the Razer Synapse version. I can use that to look into model-specific solutions. I'd appreciate it if you could send me a list of all the troubleshooting steps you've tried so I can scratch them off our list. All the best!