windows 10 pro freezes when using cortex | Razer Insider
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windows 10 pro freezes when using cortex

  • November 18, 2021
  • 3 replies
  • 14 views
Z
any fix for cortex is freezing my windows 10 (asus tuf x570 wifi gaming motherboard)- this is really disappointing
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    3 Replies

    R
    Thanks for posting your concern on our support board. I know someone who can help you with this issue. @Michelle-RazerCortex, please assist our friend here.
    A
    • Anonymous
    • November 22, 2021
    Hey there! Thank you very much for sharing your issue here. My name is Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue. Our engineering team was trying to reproduce this issue after receiving this issue, but we failed. Here could you please kindly provide us with your Cortex logs for us to further investigate this issue? Here is a simple tool to help you collect your Cortex logs, please ignore it if you do not need it. How to get Razer Cortex logs Please feel free to let us know if you need further assistance. We'll be looking forward to your reply soon. Michelle
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    • Anonymous
    • November 22, 2021
    @Razer.GuitarScar Thank you for tagging me, or I will miss it. Have a wonderful day! Michelle
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