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Hello Community,



I just received my Razer Blade 15 Mid 2019 Base model with the RTX 2060 GPU and I have a problem with the biometrics. I know that upon installation of windows, the biometrics driver should have been installed, but it wasn't. I have spent the last few hours trying to find a place to download the drivers, update them, or just do anything so I can use the Windows Hello Face. I have the PIN, so it is almost like half of the driver was installed. Everything is up to date on the laptop and I am all out of ideas. Please help if you know how to fix it.



Thank you very much,

Bryan C.
Hey there! Thanks for sharing this on our Support board. Sorry to hear about your laptop's concern. Please send me a PM together with a video showing the issue. Let's continue from there.