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Windows Hello

  • November 19, 2019
  • 1 reply
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B
Hello Community, I just received my Razer Blade 15 Mid 2019 Base model with the RTX 2060 GPU and I have a problem with the biometrics. I know that upon installation of windows, the biometrics driver should have been installed, but it wasn't. I have spent the last few hours trying to find a place to download the drivers, update them, or just do anything so I can use the Windows Hello Face. I have the PIN, so it is almost like half of the driver was installed. Everything is up to date on the laptop and I am all out of ideas. Please help if you know how to fix it. Thank you very much, Bryan C.
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    1 Reply

    Razer.Speedcr0ss
    Hey there! Thanks for sharing this on our Support board. Sorry to hear about your laptop's concern. Please send me a PM together with a video showing the issue. Let's continue from there.
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