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Question

wired keyboard wont work

  • November 11, 2025
  • 1 reply
  • 19 views
S

So i recently took the keys off and cleaned the board and put them all back together but now when i plugged the keyboard back into my laptop it has completely shut off and wont work. so I am at a loss on what to do someone please help. the keyboard is BLACKOUT  V4 X

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1 Reply

Razer.ScarletRouge

Hey there, ​@sleekFeldspartech751 

 

I understand that you're having a wired connection issues with your Razer keyboard. Have you noticed any physical damage to the cables?  Please try these troubleshooting steps below to help resolve the issue.

  • Connect your keyboard directly to the PC and not a USB hub.

  • Test your keyboard with a different USB Port.

  • Get the latest Windows update.

  • Update the firmware of your keyboard if it is on the list.

  • Check if a software is causing the issue by closing all Razer apps and other keyboard configuration software.

    Razer Synapse on the system tray

  • If closing Razer Synapse fixed the issue, reinstall your keyboard drivers, and perform a clean reinstall of Razer Synapse.

  • Check if the issue persists with a different PC.
     

If the issue persists after performing the troubleshooting steps, please send me a private message with your device's serial number and proof of purchase in PDF format for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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