My Razer Basilisk Ultimate mouse is having issues with being detected by Synapse/my PC when I connect the USB cable directly to the mouse. I found this out today because my mouse was low on battery and I wanted to charge it while still being able to use it by plugging the USB cable directly into it. My mouse was working just fine yesterday with a wired connection and this only started happening today. Now, if my mouse battery dies/runs low, then I have to stop using it and charge it wirelessly on the dock/via wired connection.
The mouse works just fine when the USB cable is connected to the dock while the USB dongle is inserted into it. It shows in my Bluetooth & Devices in Windows settings, in my Device Manager, AND in Synapse. But as soon as I unplug the USB cable and plug it directly into the mouse, then it says the mouse has a "Driver Error" in the Bluetooth & Devices in Windows settings. Device Manager doesn't list it under "Mice and other pointing devices" and 2 of the 3 "Razer Basilisk Ultimate" devices under "Human Interface Devices" say the driver failed to initialize. Synapse also does not show the mouse under "DEVICES."
I can still hear my PC making audible noises when I unplug the cable from the dock (device disconnected cue) and when I plug the cable directly into the mouse (device connected cue). Mouse is still getting power from the cable too as I can see the battery level increase after plugging the cable back into the dock and the mouse lights up while it's switched off.
Things I’ve tried and checked already:
- Updated the drivers for USB dongle/dock
- Tried using the Razer Mouse Pairing Tool
- Tried using the Device Detection Troubleshooting Tool
- Uninstalled and reinstalled Synapse 3
- Uninstalled the “Razer Basilisk Ultimate” device in Device Manager and reinstalled it
I really think it’s a driver issue at this point after checking and trying all of these things, as I am unable to update the driver on the mouse itself. When I connect the mouse to my PC with the USB cable as instructed, Synapse/my PC doesn't recognize it so the green "UPDATE" button is just greyed out.
Any thoughts or troubleshooting ideas would be greatly appreciated as this has become very frustrating all of a sudden and I really like my mouse.
