I bought the Razer Black Shark v2 hyperspeed, it arrived today. But the dongle for the wireless headset is not lighting up or getting detected by the PC. I tried firm update but it can’t recognize or detect my dongle. The updated button is grey and just stuck on that page.
Page 1 / 1
Hey
Just for isolation, can you test the headset on another computer to see if the issue continues? If it does, please send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the connection issue you're currently experiencing.
*Thread locked to curb conversation to PM.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.