wolverine v3 wont connect

Hello sharpKeyLimeup104,

Thanks for sharing your concern here. I understand that your having connection issues with your Razer Wolverine V3 Pro and your Xbox Series X. Given that the controller was previously working fine, here are some steps to help identify and possibly resolve the issue:

1. Test in Wired Mode. If you haven't already, connect the controller to the console using the USB cable and see if it powers on and registers input

2. Make sure the USB dongle is securely connected. If the it is loose or wiggling causes disconnections, try using a different USB port. Inspect the USB ports on the controller and console for any dirt or damage that might be causing a poor connection.

3. Disconnect and Reconnect. Unplug the controller from the console and power down the Series X. Wait for a minute, then power it back on and reconnect the controller.

If you're still experiencing issues after trying these steps, PM with the details below so I can initiate a case on your behalf:

Full Name:
Email:
Phone number:
Country:
Product serial number:
Proof of purchase:
Short video showing the issue:
Save the shareable files via any online drive account listed here. All the best!

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For some reason now can’t log back in to that account on here either 🙈 😂 I’ve tried all the above suggestions won’t connect wirelessly with the dongle* and won’t register when it’s plugged in wirelessly either 🤷🏽‍♂️

Hello sharpKeyLimeup104,

I’ve rsponded to your message. Please check your inbox and let’s continue from there. Stay awesome!
 

*Thread locked to curb conversation to PM.