Just got on here to vent about a trash "Customer Care" experience I have been having over the past couple of days. I have a Razer Blackshark V2 Pro which recently stopped charging and was still within 2 year limited warranty. When I called I was asked for the Serial number which is when I first realized that the serial number was not located in the spot on the headset where it was supposed to be nor do I have the retail box anymore. I did however provide proof of purchase as well as a video showing them that the headset has no serial number on it. The Customer care agent then went on to repeatedly question me on if I knew what headset I had and just couldn't grasp the concept that the Serial number was NOWHERE on the headset or anywhere along the headset cord. I was then instructed to remove the left ear pad and check to make sure it was under there. The ear pad tore a bit when I was removing it to reveal again no Serial Number. At this point the agent instructed me to take a video of the full headset so that the warranty team could verify that there is no serial number. She then informed me that my warranty will probably not be honored due to the missing number. My mind was pretty blown away that apparently if a company doesn't want to honor their limited warranty all they need to do is have a "Manufacturer error". This stupidity aside, when I was finally reached out to by the "escalation team" they found that the warranty void, not due to the missing number, but due to "customer inflicted damage" because I removed the earpad as instructed by the first agent. If that isn't the definition of dealing in bad faith I don't know what is... I honestly cant think of a shittier way this whole thing could have gone down but at least they offered me 10 dollars off on my next RAZER purchase right!? I am now in an endless loop of emails with a different "senior support technician" every time they respond, asking for the serial number again because they are too lazy to read my gigantic email chain that I have with them. I'm sad because I always loved razer products but I don't think they will be getting a cent from me going forward.