Worst customer service experience I've ever had. | Razer Insider
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Not sure if this will even get looked at, but its worth a try. I've never been through a worse customer experience in my life. I orderd a left handed Razer Naga on 7/22 and still haven't received my item. (The item shows undeliverable due to multiple shipping labels on the box. I contacted Fedex and they informed me that I would have to contact the shipper...Razer for a refund) I have contacted Razer 5 times and was promised a refund, it never happened. I was promised a new mouse shipped to me, never happened. I was promised a call from a supervisor, never happened. On every occasion the customer service agent promised that I would be contacted in 24/48 hours with a resolution and on every single occasion, a contact NEVER HAPPENED. I honestly have no clue what to do next.



Does anyone have any suggestions on how I can get this resolved? I have 5 cases opened and not one single follow up. I've tried to escalate to management and get no response. I don't know if I should file a claim with my bank or what? At this point I feel like Razer has stolen money from me.
Having to experience that ordeal is very frustrating, and that is not what we would want for you. Please PM me your case number. I can use that to review your case and better understand what's happening. Rest assured that I'll do my best to help you get this sorted out. Let's pick it up from there.





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