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wrong item

  • September 1, 2025
  • 1 reply
  • 50 views

Please help before I fully submit my request 😂 Hi, I’ve received my new Razer keyboard and I’m pretty sure I’ve had the wrong one sent out, I had put in my specifics for a UK keyboard whilst it was out of stock and requested to be notified when it was back in stock and have received a US one, I’m also pretty sure I was meant to have a LED screen instead of the media roller. 
I have had a look around and can’t find the right place to talk to anyone, I tried to add my order number and email and it says it’s not recognised so any help is going to be massively helpful 🙏 

(update: I’ve managed to get the order number and email through, even on the return page it says UK under the Blackwidow V4 name but still shows a US keyboard)  

 

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1 Reply

Razer.Aero
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  • Razer Support
  • September 1, 2025

Hi Rinnegami,

I understand about the mix-up with your keyboard order. I can help by forwarding your concern to our Order Support Team who can resolve this for you. To ensure we have all the necessary details, please send me a PM with the following information:

Order Number:
Email Address used for the purchase:
Device Model: (e.g., Razer BlackWidow V4)

Full Name:
Email:
Phone number:
Country:

Looking forward to assisting you further!

*Thread locked to curb the conversation to PMs