your support is a joke

I opened this - /brand-new-mamba-wireless-not-charging.63067/#post-638813 sent the private message like you asked, no one got back to me. I opened a support ticket instead, and no one solve the issue and the ticket was closed and I got a survey about "how was my support", and as appropriate to your support level so far - the survey link is even broken!! the issue is still open for a brand new device and no one in Razer is helping. you should be a shame! This is not how you support your customers.