Please note that The Razer Insider currently supports English only. Kindly post your inquiries or concerns in English on all boards.
Upon reviewing your case, I found it has already been closed. Additionally, you have two other open cases. To avoid confusion, please refrain from opening multiple tickets.
For your reference, please focus on the case ending with the number 1270, as the Razer Support team has replied to this ticket. All the best!